Legal

This website and its content is copyright of Hammer plc - Copyright © Hammer plc 2017. All rights reserved.

‘Hammer’ is a registered trademark of Hammer plc.

Registered no. 02640532

Registered office: Shorten Brook Way, Altham Business Park, Altham, Accrington, Lancashire, United Kingdom, BB5 5YJ

1. Definitions:

The following terms when used in these Terms & Conditions have the following meaning: "Seller" means Hammer Plc, company number 2640532, of Intec 1, Intec Business Park, Wade Road, Basingstoke, Hampshire RG24 8NE; "Buyer" means any person, firm, company or other organisation who is the addressee of any Quotation; "Order" means an order of any description issued by a prospective Buyer to the Seller in respect of products to be sold or supplied by the Seller; "Products" means the products, services or other items which are the subject of any Quotation; "Quotation" means any quotation for Products, acceptance of Order or other communication that is issued by a director or other duly authorised representative of the Seller; "Contract" means an Order that is accepted by the Seller issuing a Quotation to the Buyer.

 

2. Order:

2.1 Prior to placing an Order and as a pre-requisite to contracting with the Seller, the Buyer shall complete the Seller's registration and screening process. The Buyer shall review and agree to be bound by these Terms & Conditions, as amended from time to time, when contracting with the Seller.

2.2 All Quotations are made, and all Orders if accepted are accepted, by the Seller subject only to these Terms & Conditions and any other terms issued by a director or other duly authorised representative of the Seller, which shall prevail notwithstanding any other terms and conditions which the Buyer might bring to the Seller's notice and/or any trade, custom, practice or course of dealing.

2.3 The placing of an Order following the provision of a quotation or other indication of price (whether verbal or in writing) and delivery shall not be binding on the Seller unless and until accepted by a director or other duly authorised representative of the Seller by way of a Quotation. The Seller reserves the right to amend the price and/or specifications of the Product, in accordance with clauses 3 and 4, prior to despatch.

2.4 The Seller reserves the right to accept or refuse Orders without ascribing any reason.

 

3. Products:

3.1 The Product shall materially conform to the applicable specifications in force at the date of the Contract; the Seller reserves the right to amend the specifications of the Product prior to despatch.

3.2 Unless notified to the contrary the Seller's act of despatching the Product will confirm the specification of the Product arising from any Order. The Seller will notify the Buyer prior to despatch of any amendments to the specification stipulated in the Quotation, at which point the Buyer will have the right to terminate the Contract at no further cost to either party.

3.3 Prior to despatch, if there is an amendment to the Product specification the Seller may confirm the amended Product specifications by email or the reissuance of the Quotation and/or Invoice which shall replace any prior Quotation and/or Invoice issued in respect of the Product specification.

 

4. Price:

4.1 Prices of the Product, howsoever given by the Seller, are based on the conditions stipulated on the date of the Contract; the Seller reserves the right to amend the price of the Product prior to despatch.

4.2 Unless notified to the contrary the Seller's act of despatching the Product will confirm the price of the Product arising from any Order. The Seller will notify the Buyer prior to despatch of any amendments to the price stipulated in the Quotation, at which point the Buyer will have the right to terminate the Contract at no further cost to either party.

4.3 Prior to despatch, if there is an amendment to the price the Seller may confirm the amended price by email or the reissuance of the

Quotation and/or Invoice which shall replace any prior Quotation and/or Invoice issued in respect of the price.

4.4 All prices are exclusive of value added tax which shall be payable by the Buyer to the Seller at the rate ruling at the applicable tax point.

 

5. Delivery:

5.1 Whilst the Seller will use its reasonable endeavours to deliver the Product in accordance with the Buyer's requirements, the Seller will not be liable for any consequences of late delivery howsoever caused.

5.2 The Seller may make partial delivery of any order or deliver any order by instalments and these Terms & Conditions shall apply to each and each delivery shall be deemed to be a separate contract.

5.3 At the Buyer's request the Seller will arrange, as the Buyer's agent, any necessary transportation which shall be at the Buyer's expense.

5.4 If a Seller authorised courier is used to deliver the Product, the Seller's obligation to deliver any order shall be deemed fulfilled upon delivery at the Buyer's premises. In such circumstances the Seller shall be responsible for arranging the necessary transportation and in-transit insurance.

5.5 If a Seller authorised courier is not used to deliver the Product, the Seller's obligation to deliver any order shall be deemed fulfilled upon delivery at the Seller's premises either directly to the Buyer or to the Buyer's selected courier. In such circumstances the Buyer shall be responsible for arranging the necessary transportation and in-transit insurance.

5.6 In accordance with the Seller's return policy, if a Buyer returns a Product the delivery costs associated with the delivery of the Product shall be borne by the Buyer except where the Product is deemed to be dead on arrival and a return authorisation number is requested from the Seller within fourteen (14) days of receipt, in which case the delivery costs will be borne by the Seller.

 

6. Cancellation:

6.1 The Buyer may not cancel any Contract or part of any Contract which is due for delivery within thirty (30) days, except where the Seller amends the price and/or specification of the Product prior to despatch.

6.2 In accordance with clause 6.1, the Buyer may only cancel a Contract by written notice and on the condition that the Buyer pays the Seller the cancellation charges as expressly stipulated in the Contract. The Seller reserves the right to notify the Buyer of the applicable cancellation charges on cancellation of the Contract.

 

7. Payment:

7.1 Payment is due in advance of delivery and upon submission by the Seller of the Invoice unless the Buyer has produced appropriate references which in the Seller's opinion are satisfactory to allow payment within thirty (30) days following delivery.

7.2 As a pre-requisite to any future deliveries being made by the Seller all payments shall be made by the relevant due date.

7.3 Failure by the Buyer to pay any Invoice by its due date shall entitle the Seller at its option: a) to charge interest at the rate of two percent (2%) per month; b) to charge the Buyer any costs incurred by the Seller in the course of collecting outstanding monies due to the Seller from the Buyer; c) suspend any warranty or other support for the Product or any other goods supplied by the Seller to the Buyer, whether or not they have been paid for; and/or d) credit any amount owed by the Seller to the Buyer against any amount owed by the Buyer to the Seller on any account whatsoever.

 

8. Acceptance:

8.1 Each Product will be deemed to have been accepted by the Buyer fourteen (14) days after receipt of the relevant Product by the Buyer unless the Buyer has requested a return authorisation number, in accordance with the Seller's returns policy.

8.2 The Buyer may only request a return authorisation number from the Seller within the two (2) days following receipt of the Product in the following circumstances: (a) a delivered Product differs from the Product stipulated in the Quotation; or (b) the Product was damaged in transit but only in circumstances where the Seller's authorised courier was used to the deliver the Product.

8.3 The Seller will not process a return unless the Buyer returns the Product to the Seller either personally or by courier within fourteen (14) days of issuance of a return authorisation number, the return authorisation number is clearly marked on the external packaging containing the Product and, where applicable, a failure report is included with the returned Product.

8.4 The Seller may, at its discretion, and in accordance with the Seller's returns policy charge the Buyer additional fees where the Product is not returned in accordance with the specifications stipulated in the returns policy.

 

9. Warranty:

9.1 The Seller warrants that the Product shall be free from defects in material and workmanship arising under normal use and service for a period of one hundred and eighty (180) days from the date of supply (the "Warranty Period") and will use its reasonable endeavours to procure for the Buyer the benefit of any extended warranties provided to the Seller by the manufacturer of the Product, which may be in the form of a credit note accounting for the then current value of the Product and depreciation principles.

9.2 Where the Product falls outside the Warranty Period and any extended warranty period provided by the manufacturer of the Product, the Seller may charge the Buyer a repair fee, return the Product to the Buyer unrepaired or destroy the Product.

9.3 The Seller's liability under the warranty provided in Condition 9.1 shall be limited to the repair or replacement (including, but not limited to, an alternative model or a previously repaired unit as a replacement), at the Seller's option, of any part of the Product found to be defective within the Warranty Period and notified to the Seller within fourteen (14) days of its first discovery. Subject to the Seller confirming any such defect, the Seller shall affect any necessary repair or replacement at no charge to the Buyer.

9.4 The Buyer shall be responsible for returning the Product to the Seller by courier and all delivery costs incurred by either party in sending the Product or parts of the Product to the other under the warranty shall be paid by the sending party in each case.

9.5 Upon notification of any defect, the Buyer shall request from the Seller a return authorisation number in respect of the relevant Product, in accordance with the Seller's return policy. Upon receipt of a return authorisation number from the Seller, the Buyer may return the defective Product together with a detailed report of the alleged defect to the Seller.

9.6 Products returned by the Buyer must be in their original packaging and in clean condition. Products returned otherwise will, at the Seller's discretion, either be refused or a further additional fee may be charged to cover any additional costs involved. Products returned for repair under warranty must be accompanied by a copy of the original invoice, or must quote the original invoice number and date of purchase.

9.7 The Seller's obligation under the warranty is contingent upon the proper use of the Product prior to their return and the Seller shall have no obligation in respect of any Product modified without the Seller's approval or which have been subjected to unusual physical or electrical stress. Repair or replacement of any Product by the Seller pursuant to the warranty shall not extend the original Warranty Period of the relevant Product or parts of the Product.

 

10. Exclusion of liability:

10.1 The Buyer is relying on its own skill and judgment in relation to the suitability and compatibility of the Product for its purposes and the Seller accepts no liability whatsoever for any knowledge it may possess as to any special purpose for which the Product is supplied.

10.2 Save as provided in Condition 9 above and in Section 12 of the Sale of Goods Act 1979, all conditions, warranties and liabilities whatsoever whether implied, by statute or otherwise, are hereby expressly excluded and the Seller shall be under no liability whatsoever for any loss or damage of whatsoever kind, howsoever caused or arising, including but without being limited to any direct or indirect or consequential loss or damage, lost profits, loss of use or other economic loss, provided that nothing in these Terms & Conditions or any Contract shall be construed so as to exclude the liability of the Seller for fraud, or for negligence or wilful default of the Seller, or its employees or agents, in so far as the same results in death or personal injury.

10.3 Any liability of the Seller under these Terms & Conditions shall be capped at the price of the Products supplied to the Buyer by the Seller under the Contract.

 

11. Force majeure:

The Seller shall not be responsible for any failure to carry out any of its duties or obligations under a Contract where such failure is caused by any event arising beyond the reasonable control of the Seller.

 

12. Changes:

The Seller may without prior approval from or notice to the Buyer make changes to any Product which do not affect physical interchangeability or performances or are required for the purposes of safety or to meet the Product's specification.

 

13. Property and Risk:

13.1 Where a Seller authorised courier is used to deliver the Product, the risk in the Product shall pass to the Buyer when the Product is delivered at the Buyer's premises.

13.2 Where the Buyer either collects the Product from the Seller's premises or a Buyer selected courier collects the Product from the Seller's premises on the Buyer's instruction, the risk in the Product shall pass to the Buyer on receipt of the Product at the Seller's premises by the Buyer or the Buyer's selected courier, as applicable.

13.3 Notwithstanding delivery of and the passing of risk in the Product and notwithstanding any other provisions of these Terms & Conditions, the Seller reserves the right of disposal of each part of the Product, and the property therein shall not pass to the Buyer, until the Seller has received in cash or cleared funds payment in full for such items and all other products supplied by the Seller to the Buyer and default interest as provided for in these Terms & Conditions and all other monies on any account whatsoever owed by the Buyer to the Seller.

 

14. Export Regulations:

14.1 The Buyer shall be responsible for obtaining any licences, registrations, permits or approvals necessary or advisable for the importation, promotion and sale of the Products outside the EU. The Seller shall provide reasonable assistance and support to that end.

14.2 Where the Buyer resells the Products, the Buyer shall comply with all local regulations and laws concerning the marketing and sale, and with all and any conditions binding on it in any licences, registrations, permits or approvals referred to in clause 14.1.

14.3 Any Product sold by the Seller which originates in the United States of America ("U.S.A.") is subject to the United States Department of Commerce ("U.S.D.C.") Export Administration Regulations. Such Regulations require that the prior written consent of the U.S.D.C. be obtained before any such Product is exported from the United Kingdom. The Buyer shall notify the Seller of any territory into which the Product will be imported and shall be responsible for the costs of and associated with all export control approvals and all importation authorisations required.

14.4 The Buyer agrees that with respect to the resale or other disposition of any such Product purchased from the Seller, it will comply fully with the export control laws and regulations of the U.S.A. and any applicable export control laws of the EU and the United Kingdom and any amendments of such laws and regulations.

 

15. Termination: 

15.1 If at any time the Buyer shall commit a breach of any of its obligation under a Contract, or default in making any payment by the due date, or become insolvent or in any way unable to pay its debts as they fall due, or assign or attempt to assign a Contract, then the Seller may, if it so elects, terminate any Contract then subsisting, by giving the Buyer written notice to take immediate effect (save that the Buyer shall have ten (10) days to correct a breach (if remediable), failing which termination shall take effect at the end of the ten (10) day period). No forbearance or indulgence granted by the Seller to the Buyer shall in any way limit the rights of the Seller under these Terms & Conditions.

15.2 The Buyer shall notify the Seller (in particular, the Seller's internal audit function) immediately if it becomes aware of or has grounds for suspecting any fraudulent activity or malpractice directly or indirectly in connection with the subject-matter of a Contract. Failure to notify the Seller shall be deemed an irremediable material breach of these Terms & Conditions by the Buyer.

15.3 Without prejudice to any other remedy it may have, if the Seller has reasonable grounds for believing that the Buyer or a subcontractor of the Buyer has committed fraud or malpractice directly or indirectly in connection with the subject-matter of a Contract, the Seller may, in its absolute discretion, suspend the Seller's obligations in respect of the relevant part or all of the Contract (if relevant). The suspension will continue for so long as the Seller deems it necessary to investigate the suspected fraud or malpractice.

 

16. Data protection: The Seller complies with the data protection laws applicable to businesses in the United Kingdom. The Seller may use personal information provided by the Buyer to process orders and respond to queries or feedback. The Seller may also use such details to contact the Buyer about special offers, new products or forthcoming events and to better understand the Buyer's business and needs.

The Seller monitors web statistics including site usage and search engine patterns to help it develop the design and layout of its website.

 

17. Set –off 

17.1 Seller may at any time set-off any liability of the Buyer to Seller against any liability of the Seller to Buyer, whether either liability is present or future and whether not either liability arises under these Terms and Conditions.  Any exercise by the Seller of its rights under this clause shall not limit or affect any other rights or remedies available to it under these Terms and Conditions or otherwise.

17.2 All amounts due under these Terms and Conditions shall be paid by the Buyer to the Seller in full without any set-off, counterclaim, deduction or withholding.

 

18 Assignment, Variation and Third Party Rights:

18.1 The Seller may assign all or any of its rights under these Terms & Conditions on giving written notice to the Buyer.

18.2 The Seller reserves the right, at its sole discretion, to modify or replace these Terms and Conditions from time to time and for any reason whatsoever.  The Seller will not notify the Buyer of changes to these Terms and Conditions but will update all documentation with the amended Terms and Conditions. It is the Buyers responsibility to regularly review the Terms and Conditions and any amendments or updates to the Terms and Conditions prior to entering into a Contract with the Seller.

18.3 The parties do not intend any third party to have the right to enforce any provisions of these Terms & Conditions under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except where such third party is an assignee of rights under a Contract in accordance with Condition 18.1.

 

19. Anti-Bribery and anti-corruption

19.1 The Buyer shall comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption including, but not limited to, the Bribery Act 2010 ("Relevant Requirements").

19.2 The Buyer shall have and maintain its own policies and procedures to ensure compliance with the Relevant Requirements and will enforce them where appropriate.

19.3 Breach of this clause 19 shall be deemed a material breach of the agreement.

 

20. Law: These Terms and Conditions shall be subject to and construed under English Law and the parties hereby submit to the exclusive jurisdiction of the English courts for that purpose. If any provision is declared void or unenforceable by a court of competent jurisdiction with respect to particular circumstances, such provision shall remain in force and effect in all other circumstances. If any provision is declared void and unenforceable by a court of competent jurisdiction all other provisions in these Terms & Conditions shall remain in full force and effect.

These terms govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions, or any part thereof, you must not use this website.

The terms ‘Hammer plc’, ‘Hammer’, ‘Hammer France SAS’, ‘Hammer GmbH’, ‘Hammer Netherlands BV’, ‘V2E Nordics AB’ and ‘V2E Belgium BVBA’, 'us' or 'we' refers to Hammer plc, the owner of this website whose registered office is Intec 1, Intec Business Park, Wade Road, Basingstoke, Hampshire RG24 8NE. The company registration number is 05301368 England and Wales. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content on this website is for your general information and use. It is subject to change without notice.
  • By using this website, and so agreeing to these terms and conditions, you consent to Hammer’s use of cookies in accordance with the terms of Hammer’s privacy policy and cookies policy.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Your privacy is important to us; this policy sets out how we will treat your personal information. 

Hammer is committed to ensuring that your privacy is protected and complies with all relevant UK legislation relating to user privacy. 

Any information obtained by which you can be identified, while using this website, will only be used in accordance with this policy.

From time to time we may change this policy by updating this page. 

 

Cookies: 

Our website uses cookies (see our cookie policy). We may ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. 

We may collect, store and use the following kinds of personal information:

 

  • Information about your computer and about your visits to and use of this website including, for example, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
  • Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
  • Information that you provide to us for the purpose of registering with us including your name, company name, email and telephone number.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  • Any other information that you choose to send to us.

 

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

 

Data security: 

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have in place appropriate physical, electronic and managerial procedures.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. 

We will not use or share the personal information provided to us (apart from for the purposes of processing an order) without also providing you with an opportunity to opt-out or otherwise request us to stop such use.

 

Data access and corrections: 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at Intec 1, Intec Business Park, Wade Road, Basingstoke, Hampshire, RG24 8NE, UK, or email marketing@hammerplc.com. 

 

Links to other websites:

This privacy policy only applies to this website. We are not responsible for the data policies or procedures or content of other linked websites. We recommend that you check the privacy and security policies of each website you visit. 

This website uses cookies, small text files stored on your computer or mobile device by your browser. These are used to help improve your visit to the website by, for example, storing viewing history, preferences and log in details. They also allow us to monitor volume and types of visitors so we can improve our service.

We may use both ‘session’ and ‘persistent’ cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. 

We will use the session cookies to keep track of you while you navigate the website, prevent fraud and increase website security. We will use the persistent cookies to enable our website to recognise you when you visit and keep track of your preferences in relation to your use of our website.

If you don't want to receive cookies, you can change your browser settings. You can also delete cookies that have already been set. However, if you disable cookies you may limit your browsing experience. If you do not change your browser settings we assume you agree to our use of cookies.

Type of returns

Dead on arrival (DOA):

Hammer offers a DOA warranty period of 14 days from invoice date on most products. Within this period, any product confirmed by Hammer as being DOA and covered by our 14 day DOA period will be issued a Returns Material Authorisation (RMA) number. Customers who receive a DOA product are eligible for an advance replacement, subject to stock availability.

 

Warranty returns:

Hammer offer a warranty period of 180 days from the date of supply. After this time Hammer will use its reasonable endeavours to pass on the benefit of any extended manufacturer warranty. Product must be returned within the manufacturer’s warranty period to qualify for a warranty return.

 

Damage in transit:

If a shipment appears to have been damaged in transit please do one of the following:

  1. Refuse the goods as damaged
  2. Sign for the goods as damaged
  3. In both cases, you must inform Hammer of your action in writing within two working days

 

Physical damage to product:

If an item is found to have physical damage you must inform Hammer in writing within two working days of receipt.

 

Returns request:

Either complete a returns request online or download (Excel document) and email as an attachment to returnsrequest@hammerplc.com, along  with  any  additional spreadsheet for large volume returns.

 

Returns authorisation (RMA):

  • Returns will be authorised or declined (usually within 24 hours).
  • Authorised returns will be issued a RMA number which is valid for 14 days from the date of issue by Hammer.
  • Any forms received incomplete will result in a delay in your RMA number being issued. 
  • Submitting a request for an Advance Replacement does not guarantee that this will be authorised. Advance replacement units are only issued subject to Hammer holding stock. 
  • Submitting a request for credit does not guarantee you will be authorised a credit.

 

Physical return of goods: 

  • All product must be returned within 14 days of RMA Issue Date. Failure to do so may result in the cancellation of the returns authorisation.
  • Products must be returned to the following address by courier (any product returned by post may be refused as this may invalidate the manufacturer warranty):
    Hammer plc
    Returns Department
    Intec 1, Intec Business Park 
    Wade Road
    Basingstoke
    Hampshire RG24 8NE
    UK
  • Please ensure that only authorised product is returned. Any shipment without a valid RMA number may be refused.
  • All returns must be clearly marked with a valid RMA number and a copy of the Returns Authorisation paperwork enclosed. Failure to do so will result in the refusal of the delivery. 
  • Any specific conditions detailed on your RMA authorisation form must be complied with.
  • Packaging must not be defaced, especially if the return is for a retail-type product.
  • Original packaging materials should always be kept and used if the product needs to be returned.
  • Hard disks must be returned in anti-static and ESD protective packaging. Foam rubber must be used to secure the disks
  • Shipping costs are the responsibility of the sender: Customer for returns and Hammer for replacements. (Except if a product is returned as faulty and is subsequently found without fault. Then the shipping is the sole responsibility of the customer.)

 

Items received by Hammer:

  • A fee may be charged for any product returned to Hammer as faulty, which is subsequently tested by Hammer and found to be ‘No Fault Found’.
  • Any product subsequently found to have not been supplied by Hammer will be returned to you unrepaired. 
  • By returning product to Hammer you agree that any data may be lost.
  • Failure to comply with any conditions detailed on your RMA authorisation form may result in the product being returned to you.
  • If an Advance Replacement has been issued, this will be invoiced upon dispatch. This invoice will be credited in full provided that the faulty product has been received by Hammer within 14 days.

 

RMAs for credit:

  • Goods being returned for credit must be returned to Hammer within 14 days. If goods are not received back at Hammer within 14 days from Issue Date, Hammer reserves the right to apply a restocking fee on any credit subsequently issued.
  • All product being returned for credit must be in its original packaging including all accessories such as cables, manuals, tapes, frames etc. Any product not returned in this condition will be returned to you and will not be credited.
  • All products are tested at Hammer upon their return. Specific products are sent to the manufacturer for more detailed testing and analysis. Once all testing is completed, credit will be applied to your account. The value of this credit may not be the original invoice value of the goods but will take into account the age of the goods in accordance with the relevant manufacturer’s credit program.

 

RMAs for warranty repair/replacement or inspection: 

  • All product returned for warranty repair/replacement or a return for inspection must be in its original packaging or packaging of similar quality. All accessories such as cables, manuals, tapes, frames etc. should not be returned with the product unless you are returning for credit.
  • Goods not received by us inside their warranty period will no longer have warranty coverage.
  • Any product subsequently found to be out of warranty or to have physical damage will either be subject to a repair fee, returned unrepaired or in some cases may be scrapped by the manufacturer
  • If you are returning an item for repair or replacement under warranty you may receive an alternative model or previously repaired unit back as a replacement. If the manufacturer is unable to repair/replace the product then a credit note will be raised.
  • The manufacturer warranty repair process can take between 4-6 weeks; however, any repaired/replaced product received back from the manufacturer earlier will be sent through to you upon receipt.